To Report an Emergency call 9-1-1
Non-emergency calls for service call 407.836.HELP (407.836.4357)
Think a law enforcement agency's Communications Center isn't important? Any deputy who has worked the streets will be the first to tell you that the Communications Center is his or her lifeline when they enter that dark building in search of a suspect. And when a citizen makes that frantic call for help because their child has just fallen into the backyard swimming pool or someone is breaking into their home in the middle of the night, guess who is going to answer that call and send help? Few would argue that the folks who take those calls and maintain constant contact with the cops on the streets perform one of the most vital functions of the Sheriff's Office.
And, like their fellow employees in other sections of the agency, the men and women who answer those 9-1-1 calls and dispatch deputies to those calls for help manage to stay very, very busy. Let's take a look at their 2008 performance indicators....
- 1,282,897 calls received by the Comm Center duirng 2008
- 638,130 of those calls came in on 9-1-1 lines
- 3,514 calls a day, 365 days a year
- 146 calls every hour
- Two calls every minute of every hour of every day, 365 days a year
- Teletype operators completed 12,350 "Orange Number" entries, 5,438 messages, and 2,701 BOLO entries
In addition the section's records custodian completed over 1,821 requests for copies of recordings of telephone calls and radio transmissions. The turn around time to facilitate these requests has been shortened by the transition from analog cassette tapes to digital CD's and emailable.wav files.
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